Insight Analyst
Sunrise House , Burton-upon-Trent , DE14 3JZ
Great news! We will let you know when a new job like this has been added!
Job description
This vacancy has now expired. Please see similar roles below...
As a Insight Analyst - Customer Experience you will be responsible for the reporting and analysis of customer feedback including reviews, complaints and surveys. You will work closely with Operations and Brand / Marketing Teams to help identify painpoints in the customer experience. You will be the catalyst for change and improvements in the Customer Experience in Greene King's portfolio of pubs and restaurants.
Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could recieve £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Your role as Insight Analyst - Customer Experience
Gather, combine and analyse data from various sources, including Surveys, Reviews, Complaints and sales data
Interpret, visualise and communicate data to draw meaningful conclusions and actionable recommendations.
Identify opportunities to improve the customer experience. Work closely with cross-functional teams to evaluate the effect of actions taken.
Administer and evolve data gathering tools such as Reputation and Qualtrics.
What you’ll bring…
You are analytical and insight-driven and have a strong interest in customer experience and how that impacts brand and future business value.
You are driven by turning insights into actions and are proficient in using data and visualisations to perform your analysis and reporting.
Data will interest and excite you and you'll be proficient in reporting tools and data manipulation.
You will be curious in nature and a problem solver, with a willingness to leave no stone unturned to identify the root cause of a problem.
You will have the ability to translate insights into action and support cross-functional teams in decision making with the ability to drive recommendations through to key stakeholders.
#LI-AP1
Great news! We will let you know when a new job like this has been added!
Similar jobs
Salary
Upto £11.50 per hour
Location
Ashby Lodge (Scunthorpe) , Scunthorpe , DN16 3RL
Business Area
Bar Staff
Brand
Pub and Carvery
Hours
Full time
Location
Scunthorpe
Description
As a member of our Bar Staff, you will…Provide customers with a heartfelt and memorable experience each and every time they visitBe the insider behind the bar, offering recommendations to customersPre
Reference
e12a42d3-e5dc-459e-8fd7-2bf7f5a2c087
Expiry Date
01/01/0001
Salary
Upto £11.44 per hour + Tips
Location
Mill (Eastbourne) , Eastbourne , BN23 8AL
Business Area
Bar Staff
Brand
Hungry Horse
Hours
Part time
Location
Eastbourne
Description
Your role as Waiting Staff, you will... Provide customers with a heartfelt and memorable experience each and every time they visit Know the menu inside out, offering recommendations to customers. Gr
Reference
80794873-a45a-4257-ba14-3cce8b786d66
Expiry Date
01/01/0001
Salary
Upto £11.50 per hour
Location
Marlborough Arms (Bloomsbury) , Bloomsbury , WC1E 7LY
Business Area
Bar Staff
Brand
Greene King Pubs
Hours
Part time
Location
London
Description
As a member of our Bar Staff, you will…Provide customers with a heartfelt and memorable experience each and every time they visitBe the insider behind the bar, offering recommendations to customersPre
Reference
0b1a5b80-d7c7-483b-8b21-ffe25a2a370c
Expiry Date
01/01/0001
Salary
Upto £12.50 per hour
Location
Monument (Hereford) , Hereford , HR4 0LT
Business Area
Chef
Brand
Greene King Pubs
Hours
Full time
Location
Hereford
Description
As a Chef, you will…Prepare, cook, and present food that meets specs and customer expectationsMaintain hygiene levels and safety regulations in the kitchen to help guarantee the safety of your entire
Reference
cd4a659a-60a2-42ac-b9cf-b32d34d7a0db
Expiry Date
01/01/0001
Salary
Upto £12.50 per hour
Location
Windmill (Upminster) , Upminster , RM14 2RB
Business Area
Kitchen Team Leader
Brand
Greene King Pubs
Hours
Full time
Location
Upminster
Description
As a Kitchen Team leader, you will…Prepare, cook, and present food that meets specs and customer expectationsMaintain hygiene levels and safety regulations in the kitchen to help guarantee the safety
Reference
83cce808-f62e-4f79-b276-55d2eba2d96c
Expiry Date
01/01/0001
Salary
Upto £11.50 per hour
Location
Kingstown Hotel (Hedon) , Hedon , HU12 8DJ
Business Area
Waiting Staff
Brand
Hungry Horse
Hours
Part time
Location
Hedon
Description
Your role as Waiting Staff, you will... Provide customers with a heartfelt and memorable experience each and every time they visit Know the menu inside out, offering recommendations to customers. Gr
Reference
defc836f-e3d1-4a62-87e7-2f24f487882b
Expiry Date
01/01/0001
Salary
Upto £11.50 per hour + Tips
Location
George Hotel (Huntingdon) , Huntingdon , PE29 3AB
Business Area
Cleaner
Brand
Venture Hotels
Hours
Part time
Location
Huntingdon
Description
As a Housekeeper, you will...Ensure the highest standards of cleanliness and safety by following procedures at all timesBe responsible for cleaning and presenting our bedrooms, bathrooms, and public a
Reference
06b70b95-434d-4fc2-ba26-e7c9b3724df1
Expiry Date
01/01/0001
Salary
Upto £11.50 per hour + Tips
Location
George Hotel (Huntingdon) , Huntingdon , PE29 3AB
Business Area
Bar Staff
Brand
Venture Hotels
Hours
Part time
Location
Huntingdon
Description
As a member of our Bar Staff, you will…Provide customers with a heartfelt and memorable experience each and every time they visitBe the insider behind the bar, offering recommendations to customersPre
Reference
1ec65183-0e2b-4f16-8b87-368e4ba8d980
Expiry Date
01/01/0001
Salary
Upto £11.50 per hour + Tips
Location
Ye Olde Swan (Woughton-On-The-Green) , Woughton-On-The-Green , MK6 3BS
Business Area
Waiting Staff
Brand
Chef and Brewer
Hours
Part time
Location
Milton Keynes
Description
As Waiting Staff, you will...Provide customers with a heartfelt and memorable experience each and every time they visitKnow the menu inside out, offering recommendations to customersGreet, serve food,
Reference
68c2d507-9694-4817-94f1-a37842b444c2
Expiry Date
01/01/0001
Salary
£29,000 - £33,000 + Bonus
Location
Brig O'don (Aberdeen) , Aberdeen , AB24 1XZ
Business Area
Assistant Manager
Brand
Pub and Grill
Hours
Full time
Location
Aberdeen
Description
What you'll do as an Assistant Manager... Support the General Manager in the day to day running of the business and leading the business in their absence. Bring our brand to life by leading the tea
Reference
e23dba28-bb13-49e1-bc17-bc86aff7b56c
Expiry Date
01/01/0001
Author
Carol WatsonAuthor
Carol Watson