Head Hotel Receptionist

As Assistant Manager, you will help our customers check in on arrival and support in resolving any issues they may have during their stay. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

There has never been a better time to join our evolving business and be part of this incredible journey. The Quays Hotel will be transformed from a Premier Inn into the Greene king Inns Portfolio and we are looking for an enthusiastic , customer focus individual who is passionate about delivering great standards each and every day. They will be instrumental in driving the success of the newly invested hotel working very closely with the General manager and the Pub and Carvery Leadership team to become one incredible business.

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream– access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

What you'll do as an Assistant Manager...  

• Support the General Manager in the day to day running of the business and leading the business in their absence.   
• Provide customers with a heartfelt and memorable experience each and every time they visit
• Meet and greet our customers and check them into their hotel room upon arrival
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible
• Bring our brand to life by leading the team in delivering amazing experiences for our customers  
• Act as a role model for the team support with training and development  
• Be a champion of brand standards & ensure customer & team safety at all times 

What you'll bring...  

• You'll be passionate about delivering amazing experiences for customers 

• You’ll be great with people, and as a result, have great communication and leadership skills making sure you get the best out of people 

• An ability to think on your feet and adapt to whatever challenges arise during a busy shift 

• A keen eye for every small detail and a desire to uphold high standards in all that you do

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