Employee Relations Case Manager

ER Case Manager

As a ER Case manager will be responsible for guiding and advising line managers in employee relations matters in step with our business values. Day to day the successful candidate will manage a brand aligned case load, provide practical ER advice on all areas of the employee lifecycle including performance, discipline, Grievance, absence, ET/EC, Redundancy and TUPE. There will also be opportunities to work on ad hoc project to drive forward the ER strategy.

Greene King is the country's leading pub company and Brewer, first established in 1799. At Greene King it's not just pints that we want you to pour, we want people who can share our purpose and Pour Happiness into Lives. We are on a transformational journey for both customers and colleagues which will make us the pride of British hospitality. With over 40,000 people working across our 1,600 pubs, our breweries and two support centres, a career at Greene King has no limits.

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as ER Case Manager

• Manage a designated case load and provide accurate & timely advice taking into account business and commercial requirements on all aspects of employment law and Company policy and procedure.
• Ensure all services and processes are delivered in accordance with agreed policies, procedures and within our internal service level agreements ensuring all activities are accurately logged & updated on the CMSBuild and maintain professional working relationships within the ER team, People Shared Services, HR and the wider business to effectively support the delivery of the business strategy & ER framework.
• Be a point of escalation for the ERA team for more complex issues & provide coaching where necessary
• Deliver training and manage ad hoc ER project.

What you'll bring...

• Experienced with managing a high case load in a fast paced working environment
• Experience with building, maintaining and managing key stakeholder relationships
• Strong IT skills  - Case management system, Excel, Word, Powerpoint etc.
• Hold or working towards Level 5 CIPD
• Excellent written and verbal communication skills
• Experience working in an ER team
• Experience of TUPE, Unions and Employment Tribunals
• Strong MS Office skills – Excel etc
• Knowledge of Data Protection, GDPR and PECR legislation
• Working towards CIPD Level 5
• Customer – understands our customers’ needs and strives to wow them
• Curious - identify opportunities to improve ways of working
• Communication - clear, simple, unambiguous, and well-structured so others always understand
• Communication – listens to others views and has confidence to interact with all areas and levels within our business
• Relationships – develops connections outside the immediate team, internally, at different levels of the organisation, and externally
• Issue & conflict resolution – take in information quickly and accurately and works independently to propose solutions to problems – going above and beyond to get things done
• Continuous improvement – actively seeks feedback and personal reflection to support both personal growth
• Planning & Delivery – delivers personal workload within agreed service levels and in line with key metrics whilst working on multiple initiatives

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