Customer Relations Advisor
Great news! We will let you know when a new job like this has been added!
Job description
**3 month FTC **
**Please note that this is a FTC contract covering our busy period from July to September, we are looking for people who are available to join the business at the beginning of July**
Your role as Guest Relations Advisor
Putting the customer first, identifying the best resolution in line with the business
Composing thoughtful, personalised written responses to guest enquiries and complaints
Building sustainable relationships of trust through open and interactive communication with internal and external customers and colleagues
What you’ll bring…
Empathetic and positive approach
Clear, concise communication
Great time management skills
Competency on Excel, Word and email systems
A flexible work approach and an ability to work well in a team and independently
#LI-AP1
As a Guest Relations Advisor, working in our beautiful Burton on Trent office on a 3 month fixed term contract, you will be the first point of contact for our pub and restaurant customers, delivering a first-class service, managing large amounts of telephone calls, emails and enquiries through social media. Working closely with the rest of the team, you have the potential to influence how our customers see Greene King.
Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
Great news! We will let you know when a new job like this has been added!
LIFE AT GREENE KING
What is it really like to work here...
Customers visit our pubs, restaurants, and hotels to enjoy memorable and fun experiences. This is no different for our teams who love the lively atmosphere and social nature of the work – whether it's chatting with regulars at the bar, serving up delicious dining experiences...
Find our moreEveryday Inclusion
At Greene King we're setting the bar for Inclusion & Diversity. We are on a journey towards Everyday Inclusion where everyone feels welcome, can thrive and truly belong.
With external commitments like the Valuable 500, our Calling Time on Racism manifesto and community partnerships.
We have a clear plan based on education, awareness and activity that's already making an impact. We value the diversity of our people and are working to increase this, by joining us on this journey you can help us to shape our future inclusive culture..
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