Credit Control Team leader

As a Credit Control Team Leader (10 month FTC) within our Credit Management team within FCoE (Finance Centre of Excellence) helping to secure the largest asset, the debtor asset within Greene King. The team support the trading divisions of Greene King in sales ledger activity and all cash collection matters providing world class credit management to all our customers and stakeholders.  You will be key in this regard!

Greene King is the country's leading pub company and Brewer, first established in 1799. At Greene King it's not just pints that we want you to pour, we want people who can share our purpose and Pour Happiness into Lives. We are on a transformational journey for both customers and colleagues which will make us the pride of British hospitality. With over 40,000 people working across our 1,600 pubs, our breweries and two support centres, a career at Greene King has no limits.

In reward for your hard work, you will receive... 

You will receive a competitive salary, pension contribution as well as: 

• 33 days Holiday – with the opportunity to buy an additional 5 days! 
• Life Assurance – up to 4 times your salary!  
• Discounted Dental & Health Insurance  
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. 
• Free employee assistance program – mental health, well-being, financial, and Legal support because you matter!  
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so, you can enjoy a weekend away without breaking the bank 
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive up to £1,500 for referring them! 
• Retail discounts – receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more… 
• The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.  

This is a FTC position, 10 month duration

Location: Bury St Edmunds

Your role as Credit Control Team Leader

Our Credit Management team within FCoE (Finance Centre of Excellence) help to secure the largest asset, the debtor asset within Greene King. The team support the trading divisions of Greene King in sales ledger activity and all cash collection matters providing world class credit management to all our customers and stakeholders.  You will be key in this regard!

This is a 10-month maternity cover role managing a team of 7 credit management team members covering the Greene King divisions of Brewing and Brands. 

Driving a strong performance culture and delivering synergies across the team with one being in England and the other in Scotland. With the role being based in Bury, appropriate support and visits will need to be made to the team in Belhaven, Scotland.

Developing a very strong customer service ethos and excellent relationships with internal and external customers.  The role will require great leadership skills with the ability to work well under pressure in a changing environment that requires you to meet deadlines/targets, as well as support the growth of the 7 direct reports.

Your role as a Credit Control Team Leader will be...

• Overseeing the Sales Ledger for the Brewing & Brands division covering Free Trade, some On Trade and other types, ensuring overdue debt is escalated quickly to avoid unnecessary risk and potential write offs
• Supporting the development and managing a team of 7 who cover the credit management activity in of the distinct divisions of the business
• Managing the collection of payments & release of beer orders
• Manage the Administration of our Sidetrade Credit Management platform monitoring workflows and evaluating effectiveness of platform putting forward suggestions for changes implementing after agreement
• You will provide support to colleagues within the immediate team covering periods of leave and absence
• Appropriately arranging the releasing of orders within scheduled timeframes and to deadline
• Supervise actions taken dealing with disputed invoices as well as liaising with the legal team on irrecoverable and disputed debt
• Manage and support escalations made by the team providing appropriate guidance and direction where required
• Review and manage the oversight of team telephone communication and email queries quickly and efficiently
• Create an environment where excellent relationships with customers as well as peers in other departments are always the norm
• Manage appropriately the team in England and team in Scotland, having good understanding of the challenges and sensitivities of managing the remote team in Scotland may bring
• Ensure manual invoicing function is resourced and adhering to SLA
• Having a clear knowledge of Direct Debit collection and creating repayments and returned Direct Debits, you will review and communicate improvements that benefits customers, credit management team and stakeholders
• Manage recruitment requirements having responsibility for maintaining a fully resourced team
• Commensurate with the position, you will naturally seek to create a world class credit management function. During your 1:2:1’s and objective setting, you will have the ability to motivate, guide and inspire those whom you manage.  Whatever skills you bring and no doubt using careful observation, you will put forward initiatives and solutions that cause the credit management team to truly become world class
• Occasional support of the Period End Close process
• Creation of reports that support the functioning of the team
• Provide information to support Audit requests
• Supporting the team in keeping process documentation relevant

You will need to ideally have...

• CICM (Chartered Institute of Credit Management) ideally
• Relevant Credit Management learning

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