Central Reservations Representative

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

As a Central Reservations Representative you will convert hotel bedroom booking enquiries into bookings, ensuring guests and the hotel are fully informed of the booking details. Working as part of a team, this role will ensure high standards of customer service to help the team meet reservation targets. 

This role is based in our Bury St Edmunds office (2 days per week from home) and works 36.25 hours (5 days) across Monday to Saturday 9am to 6pm including every other Saturday 9am to 5pm. This role is offered on a fixed term contract basis until the end of 2024. 

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as Central Reservations Representative

• Making Hotel Bookings and maximising revenue to achieve targets set
• Supporting the Meetings & Events team by taking enquiries
• Responding to enquiries in the Central Reservations mailbox
• Updating Venue Option bookings
• Hotel Support with Hotel closures and re-locating Guests

What you’ll bring… 

• Excellent communication and customer service skills with the ability to engage with guests by phone
• Confidence in selling and ability to upsell
• Strong organisation skills with the ability to follow processes