Central Database Administrator

As a Central Database Administrator working as part of the Central Database Team, you will maintain master data in Greene King’s ERP: Aurora, SWIFT and various other Greene King systems. Delivering high quality customer service and resolving requests in a timely manner and working with the wider business to ensure data is accurate and valid while keeping stakeholders and customers informed.

You will also support the day to day tasks in our Pub Finance Team two days a week.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

Bury St Edmunds

As a Central Database Administrator you will...

3 Days a week:

• Take ownership and independently work on 1 or more inboxes per day while continuing to support the team with other inboxes when required. 
• Product Suppliers - Action food, pos and buying list uploads including making amendments to buying lists, buying list rules and products. Assign company codes, fix any failures or issues with the uploads, amend alias codes, trouble shoot any issues between acquire and aurora, discontinue and reinstate products and deal with queries.
• GL- Set up GL linkages and closures, amend and create cost centres and dealing with queries.
• New accounts- Review information from salesman, add to spreadsheet and then set up new accounts on the robot or manually if required while liaising with the depots, commercial finance and keeping salesman updated.
• Pub Partners- Set up new pub partner accounts and actioning closures. This includes allocating the account number, adding all information to aurora and manually preparing and sending out the new tenancy agreement.
• Supplier Admin – Setting up new suppliers, including customer payments, recurring, one off, conversions and re-activation's. 
• Central Database- Deal with all queries in CDB including all pricing, setting up bar codes for all Greene King products, setting up part codes, creating link accounts, creating staff accounts, adding employees to aurora, adding buying lists to customers etc.
• Concur- Performing checks and approving new suppliers in Concur as well as dealing with queries.
• Miscellaneous project work and supporting business changes

2 Days a week: 

• Covering in Central Database when required
• Day to day support with our expenses system for employees and external suppliers
• Answer phone calls withing agreed timescales and provide answers to suppliers and pub queries
• Respond to emails within two working days and provide answers to suppliers and pub queries
• First line of support of support House Managers and 3rd party suppliers with system/financial queries
• Ensuring House Manager compliance to the appropriate timescales for approval process
• Assist with day to day team tasks as required. These may include:
  • Reconciliation of revenue
  • Reconciliation and verification of House expenditure claims ensuring compliance to HM Revenue & Customs regulations on VAT
  • Balance sheet reconciliations
  • Any other ad-hoc work required by the team

You'll need to be...

• Accurate, with strong attention to detail
• Flexible with the ability to work across different tasks and priorities
• Excellent customer service
• Investigative mindset used to understand root cause of master data issues
• Desire to progress through gaining knowledge
• Independently prioritise tasks within your assigned inboxes based on urgency
• Works well with time pressured tasks

Technical/Professional Expertise Required

• Good Excel and data manipulation skills
• Familiarity with a range of finance systems and processes 
• Experience with automating processes is desirable 

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