Aurora Support Analyst

As Support Analyst (Aurora), you will…

• Provide 4th line application support and act as an escalation point for 2nd and 3rd line teams
• Support, maintain and enhance Infor System 21 (Aurora) using RPG and related coding skills
• Own incident resolution, meeting agreed SLAs and driving root cause analysis to reduce repeat issues
• Manage and maintain key applications, ensuring systems are patched, upgraded and highly available
• Work with internal teams and third-party suppliers to improve system performance and reliability
• Act as an SME on key systems and projects, supporting both BAU activity and future improvements

What you’ll bring…

• Strong experience supporting ERP systems, ideally Infor System 21 (Aurora)
• Working knowledge of RPG programming and application support in complex environments
• Experience with EDI systems and third-party supplier management
• Excellent communication skills with the ability to troubleshoot and prioritise effectively
• A proactive, independent mindset with a strong interest in technology and continuous improvement

Join us at Greene King, the country’s leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British – the pub experience.

As a Support Analyst (Aurora), you will play a key role in keeping our core ERP and warehouse management systems running smoothly, supporting colleagues across the business. You’ll work closely with IT and operational teams to resolve issues, drive improvements and ensure our applications deliver a great experience every day.

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Required

• Infor System 21 (Aurora).
• RPG Programming Language.
• iSeries inc. IBM OS.
• EDI knowledge.
• Log analysis.
• Building and using testing plans.
• The ability to build relationships with key customers at all levels.

Preferred Skills

• iWMS
• Understanding of satellite Windows based systems to core ERP.
• Understanding of hospitality or brewing industry and relevant technologies.
• Other coding capability.