Administrator

As a Administrator you'll assist the Property team in supporting, maintaining and testing the Property Repairs and Maintenance software solution. The main focus will be resolving and responding to customer queries, along with testing updates and assisting, training and reporting.  

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as Administrator

• Resolving first line customer support queries for the Pulse Portal and Core Pulse.  

• Liaising directly with the Helpdesk, the Stat team, Contractors, Engineers, Approvers and Houses over Pulse issues.  

• Administrative systems tasks including setting up new accounts, fixing broken orders, resetting Pulse accounts and updating budgets each period. 

• Work with Procurement to on-board new Contractors joining the business.  

• Training customers and contractors to use the system to its potential. 

• Working alongside the internal IT department and an external software house to support incidents and upgrades. 

• Quickly reporting any system issues to the IT department.  

• Testing system updates and enhancements prior to rollout. 

• Ad-hoc system reporting, including pivot tables and lookups for colleagues in and outside of Property.  

• Providing basic analysis on data exported from repairs and maintenance system. 

• Providing information for period reports. 

• Assistance with generating Stat Programmes at start of year and then support Contractor Changes etc. throughout the year.  

• Updating approvals to match operational area changes in the business. 

• Liaising with finance to support invoice queries. 

What you’ll bring… 

• High level of computer literacy 

• Excellent attention to detail 

• High level of experience on Microsoft Office, specifically Excel 

• Be able to work within a team, develop team spirit and co-operation 

• Excellent telephone and email communication skills required 

• Ability to work in a pressurised environment and deliver to deadline 

• Have a pro-active, can-do approach to problem solving 

• Work in line with the Greene King Values