Visitor Experience & Retail Assistant - Belhaven Brewery

As a Visitor Experience & Retail Assistant, you will create memorable and enjoyable brewery experiences for every visitor while supporting the smooth operation of the Belhaven Brewery site and shop. Your day-to-day will involve welcoming guests, delivering engaging tours, maintaining retail and cellar standards, and ensuring everything runs safely and efficiently. You’ll play a key role in supporting your team by working collaboratively across departments and contributing to an exceptional visitor offering. 

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as Visitor Experience & Retail Assistant...

• Deliver an outstanding visitor experience through meet & greet, guided tours, and storytelling
• Support retail operations including sales, merchandising, and accurate cash handling
• Maintain high standards of cleanliness, presentation, and cellar upkeep (including weekly line cleaning)
• Ensure health & safety procedures are followed and visitors are briefed appropriately
• Assist with events, promotions, and general site operations as required

What you’ll bring… 

• Proven experience in a customer-facing role, ideally within retail, hospitality, or tourism
• Strong communication and interpersonal skills with a warm, welcoming approach
• Confidence handling cash, using tills/EPOS systems, and delivering sales
• Ability to work flexibly, prioritise tasks, and adapt to different duties
• A proactive attitude with a willingness to learn, take initiative, and support the wider team