People Experience Advisor 5 month FTC X2

As a People Experience Advisor, you will play a pivotal role in supporting line managers with all aspects of the team member lifecycle, encompassing absence management, performance, grievance resolutions, and disciplinary procedures. Your expertise and guidance will enable line managers to make informed decisions and foster a positive, productive work environment. By ensuring that our leaders are equipped to handle these critical areas competently and compassionately, you will help instil happiness and well-being into the lives of our team members. Your enthusiasm will be instrumental in upholding our commitment to doing the right thing for our people.

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as People Experience Advisor 5 month FTC

• Improved Communication: foster open and transparent communication between line managers and their team members.
• Increased Team Member Engagement: enhance team member morale and commitment through positive workplace relations.
• Conflict Resolution: Implement effective strategies to resolve conflicts amicably and maintain harmony in the workplace.
• Team Member Retention: reduce turnover rates by addressing employee concerns and fostering a supportive work atmosphere.
• Compliance with Regulations: ensure adherence to policy and employment law, avoiding legal issues.
• Positive Work Culture: develop a positive, inclusive, and respectful workplace culture.
• Trust Building: Strengthen trust between line managers and their team through consistent and fair practices.

What you’ll bring… 

• Experience of the Retail or Hospitality sectors and a good understanding of employee relations preferable.
• Knowledge of Data Protection, GDPR and PECR legislation
• Microsoft Office IT skills including Microsoft word, PowerPoint, Excel, and TEAMS
• Customer – shows empathy and understands the customers’ needs, holds them in the heart of everything they do.
• Communication skills – ability to have difficult conversations including conflict resolution experience
• Strong people skills, leads by example, able to support development of the People Advisor team
• Holds strong problem solving and troubleshooting skills, able to analyse and find effective solutions.
• Focuses on improvement, looks for opportunities without introducing risk.
• Able to communicate with stakeholders at all levels.
• Good attention to detail, ensuring accuracy when communicating to your customer.
• Discreet, handle sensitive information with care and maintain confidentiality.
• A team contributor, able to adapt and adjust to changes in different situations and customer needs.
• Good at prioritisation manages own workload taking accountability and responsibility for completion.
• Able to deputise in Line Managers absence.

• Qualified or actively studying towards CIPD Level 3, although not essential as training can be provided
• GSCE English and Maths required
• MHFA Trained / willingness to be trained