Learning Experience Administrator

As a Learning Administrator your role will be based from Bury St Edmunds on a hybrid working basis.  Your role will be to provide administrational support in the planning, coordination and delivery of Pub Partners’ learning experience calendar and programmes. The role is to ensure the smooth operation of all learning experience activities and administrational tasks.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Location: Bury St Edmunds

Your role as a Learning Administrator...

​​​​​​The Learning Experience Administrator will provide administrational support in the planning, coordination and delivery of Pub Partners’ learning experience calendar and programmes. The role is to ensure the smooth operation of all learning experience activities and administrational tasks.

• Administrative Support – to coordinate the logistics of training sessions and inductions including scheduling, venue arrangements and booking, and equipment set-up. Supporting the Learning Experience Managers and Learning Delivery Trainers with their logistic requirements. Maintaining training records on Pub Partners central systems and attendance tracking.  
• Communications – serve as the primary contact for our new and existing Partners, answering queries and providing information about Pub Partners training calendar and programs. Coordinating with Learning Experience Managers and Learning Delivery Trainers, and other stakeholders to ensure smooth delivery of learning activities.
• Content Management – assist in updating training materials and resources. Support the maintenance, organisation and storage of all training materials using SharePoint and Pub Partners central systems.
• Evaluation and Reporting – support the collection and analysis of feedback from training sessions to identify areas for improvement. Prepare reports on training metrics, including but not limited to training attendance and training waivers.
• Financial Administration - track training expenses ensuring they align with allocated budgets, process invoices, purchase orders, and recharges to Partners related to training activities. Maintain accurate financial records and support financial audits.
• Continuous Improvement – propose and implement process improvements to enhance the efficiency and effectiveness of the Pub Partners training provision.

What you'll bring...

• High level of administration skills, including letter writing skills
• High level of IT literacy (Outlook, Word, Excel)
• Experience of planning and co-ordinating events
• Experience of CRM systems would be an advantage but not essential as training will be provided
• Excellent communications skills, written and verbal, required
• Experience of working in a training environment would be helpful but not essential
• Excellent organisational and multitasking behaviours
• Confident with diary management and prioritisation
• Comfortable in a varied role, with a customer first, problem solving, and a can-do attitude
• Collaborative attitude, working with the PP team, other internal and external stakeholders
• An interest or passion in training
• High level of accuracy with strong attention to detail
• Able to manage data for accurate reporting
• A clear communicator, both written and in person with the ability to engage with partners and their teams
• Ability to consistently deliver on commitments, despite challenging timescales and competing priorities
• Cultural Awareness - Understanding of diverse learning styles and cultural differences. Ability to create inclusive training programs that cater to diverse learners.

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