IT 1st Line Service Desk Analyst

As Senior Service Desk Analyst, you will…

• Provide first‑line support for hardware, telephony and key business applications
• Build, repair and prepare hardware devices to support day‑to‑day operations
• Use investigative questioning to troubleshoot issues effectively
• Support root‑cause analysis and help identify and reduce recurring problems in line with ITIL processes
• Maintain accurate incident logging and carry out Active Directory administration

What you’ll bring…

• Experience in IT Service Desk support, with strong customer service skills across both phone and face‑to‑face interactions
• Confident technical knowledge, including Windows 11 and the Microsoft Office suite
• Strong communication, organisation and attention to detail
• A self‑motivated, positive approach with the ability to work under pressure and to deadlines
• Experience with service logging tools, ITIL principles or Microsoft qualifications (desired but not essential)

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

As a Senior Service Desk Analyst, you will play a key role in keeping our systems running smoothly by supporting colleagues across the business and helping transition new projects into BAU. You’ll work in a fast-paced IT environment where problem-solving, communication and service excellence are at the heart of everything you do.

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

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