As a Installation Coordinator you will provide an exceptional customer experience to our customers, both internal and external when a request is made for an installation of a new product or equipment changes for the customers Beer dispensing equipment.
You will support the coordination of installations by liaising with our Greene King Technicians to ensure the work is carried out within the service level agreement.
As part of the wider team you will also support our customers with any maintenance calls received through the call centre. Here you will provide advice and guidance to your customer to resolve the issues they are experiencing or ensure a Greene King technician is with them as soon as possible
The work within the Cellar Service department supports to ensure our customers are serving the best quality Beer using the best quality equipment.
Company Description
Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – Who do you know who could be interested in a new role? When they are placed, you could receive up to £1,500 for referring them!
- Wage Stream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Qualifications
Your role as Installation Coordinator
- Provide an exceptional Service experience for your customer
- Reaching and exceeding targets as defined by the department
- Answering telephone queries and establish faults with beer dispense equipment, providing technical advice on how to resolve the fault and engaging the customer to self help
- Building strong working relationships within the department and across Greene King
- Ensuring jobs inputted accurately and in real time
- Develop your technical knowledge of Beer Dispense equipment.
What you’ll bring…
- Great Communication – clear, open, genuine, respectful, and supportive of others
- Enthusiasm and keenness
- Problem solving skills
- A positive outlook and is prepared to take action
- Ownership and accountability
- Engaging and a natural conversation starter
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