Insight Manager

As Insight Manager you will understand, listen to, and champion the voice of the customer within the business, defining and driving implementation of our Customer strategy, in connection to broader business strategy and our People and Communities strategies, improving customer experiences and enabling us to Serve More Customers, and Delight them every time. Ensure the business is equipped with clear customer and market insight and recommendations for the business to act upon. Key enabler for us to be chosen more often, by more customers.

Equipping Greene King with robust, clear and actionable insight to support business decision making, optimizing trading performance and improving customer experience.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

• Proven expertise in market and competitor intelligence, ideally within hospitality, retail, or FMCG.
• Ideally have strong knowledge of the Pub Market and pub operations, as well as a good understanding of wider hospitality landscape.
• Strong mathematical, analytical and statistical expertise
• Has analytical capability to get to ‘why’ and can coach others to do the same
• Ability to synthesise complex data sets into clear, commercially relevant narratives and recommendations.
• Experience in managing and evolving market tracking frameworks and dashboards.
• Strong working knowledge of syndicated data sources such as CGA, HDI
• Experienced in delivering clear presentations to senior stakeholders. 
• Compelling storyteller, making insight clear and understandable for audiences, and create clear recommendations as a result.
• Experienced in managing budgets and projects with external consultancies and/or research agencies