Helpdesk Administrator

As a Helpdesk Administrator you will provide effective, customer focused service to the Tenants/House Managers, operational teams and property surveyors.  To ensure that all calls are answered and admin actioned in an acceptable time frame and issues are dealt with in an efficient and cost effective manner.  Instructing suppliers and contractors to provide excellent service provision which leads to a high level of customer satisfaction.  

This role will cover weekend work on Saturday and Sunday. We're flexible on the remaining 3 working days if working full time. We can also consider part time hours.  

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as Helpdesk Administrator 

• To control business criticality for each business unit 

• Focus on high profile/trade effecting repairs and ensuring Pulse is kept up to date via call notes, in support of an effective audit trail. 

• To allocate appropriate contractors/suppliers for fast and cost-effective resolution of the issues 

• To triage calls and diagnose issues to speed up the repair process and control costs to support our sites to trade effectively 
• To ensure maximum first time pick up (target 90%) on incoming calls 

What you’ll bring… 

• Customer focused and service quality approach
• Excellent telephone communication skills
• Effective listening and questioning skills
• System skills
• Outstanding work planning skills and the ability to manage conflicting priorities and achieve within tight deadlines