Help Desk Advisor

This role will cover weekend work on Saturday and Sunday. We're flexible on the remaining 3 working days if working full time. We can also consider part time hours.  

Your role as Help Desk Advisor 

• To control business criticality for each business unit 

• Focus on high profile/trade effecting repairs and ensuring Pulse is kept up to date via call notes, in support of an effective audit trail. 

• To allocate appropriate contractors/suppliers for fast and cost-effective resolution of the issues 

• To triage calls and diagnose issues to speed up the repair process and control costs to support our sites to trade effectively 

• To ensure maximum first time pick up (target 90%) on incoming calls 

What you'll bring

• Customer focused and service quality approach
• Excellent telephone communication skills
• Effective listening and questioning skills
• System skills
• Outstanding work planning skills and the ability to manage conflicting priorities and achieve within tight deadlines

The Help Desk Advisor will provide effective, customer focused service to the Tenants/House Managers, operational teams and property surveyors.  To ensure that all calls are answered and admin actioned in an acceptable time frame and issues are dealt with in an efficient and cost effective manner.  Instructing suppliers and contractors to provide excellent service provision which leads to a high level of customer satisfaction. 

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.