Head of Operations - Premium Ventures

As a Head of Operations you will sit on the executive team and you will lead Operations for Premium Ventures (MPCo & Crafted) to ensure pub teams, guided by Business Development Managers (BDMs), deliver exceptional customer experiences, and achieve sales targets. Oversee operational excellence across all locations, ensuring consistent quality and guest satisfaction while driving efficiency and profitability.

This role manages an Operations Manager (with a team of 5 BDMs) and directly manages two BDMs with specialised areas, operating across two existing business units.  These comprise of 70 sites across the UK with average weekly sales of circa £1.7m, therefore travel is expected.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience. 

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

This role is a Head of (M1P) Career Band

In your role as Head of Operations you will....

• Collaborate with the Premium Ventures Executive Leadership Team to ensure timely and budget-compliant delivery of our divisional Strategy and Action Plan
• In partnership with the Commercial Marketing Director and the Heads of People and Finance, oversee our divisional priorities through management of the Operations team including the Operations Manager and BDMs
• Work closely with the Head of Finance on budget planning and commercial forecasting, ensuring accountability for performance
• Directing, briefing & steering BDMs to deliver the Divisional Plan and ensures priorities are met in a timely manner

What you’ll bring… 

• Relevant hospitality experience working at executive level within a High Volume Premium Brand or from a Premium background
• Problem Solving: A logical and proactive approach to identifying and resolving challenges, considering the broader business context
• Collaboration: Ability to work cross-functionally and build strong relationships within Premium Ventures, the wider Greene King organisation and with external partners
• Flexibility & Resilience: Adaptability to manage competing priorities and navigate challenges with composure and optimism

Specific qualifications – Degree or equivalent qualification and/or relevant experience gained in similar roles.