General Manager

As General Manager, you’ll have the freedom to succeed to build a business to be proud of, whilst developing your team and creating a warm welcome for your customers. From the moment you step through the door, you’ll lead by example making sure our customers, and teams, have a great time. 

Join us at Flaming Grill, where we’re famous for flame grilled food and sizzling skillets. We’re all about creating a lively atmosphere in our pubs, providing the perfect setting for our customers to enjoy the action of a game with a great choice of drinks.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

We are seeking an experienced and visionary General Manager to join our dynamic team in Leicester, United Kingdom. As the General Manager, you will be responsible for overseeing all aspects of our business operations, driving growth, and ensuring exceptional customer experiences.

• Collaborate with the business development manager and management team to develop and implement strategies for increasing sales and profitability
• Lead by example, embodying our brand values and inspiring your team to deliver outstanding customer service
• Recruit, train, and develop a high-performing team, ensuring they have the knowledge and skills to exceed customer expectations
• Champion brand standards and maintain a strong focus on customer and team safety
• Oversee day-to-day operations, maintaining very high standards and attention to detail in all aspects of the business
• Analyse financial data and manage P&L effectively to drive business success
• Foster a positive and inclusive work environment that promotes teamwork and individual growth
• Identify and implement innovative solutions to improve operational efficiency and customer satisfaction
• Ensure compliance with all relevant regulations and company policies
• Build and maintain strong relationships with key stakeholders, including customers, suppliers, and community partners
• #LI-CY1

• Proven track record of success in a General Manager role, preferably in the hospitality, retail, or fast-paced service industry
• Exceptional leadership and communication skills, with the ability to motivate and inspire teams
• Strong business acumen and experience in P&L management
• Demonstrated ability to drive sales growth and improve operational performance
• Excellent problem-solving and decision-making skills
• Very high standards and meticulous attention to detail in all aspects of business management
• Bachelor's degree in Business Administration or related field (preferred)
• Proficiency in business management software and tools
• Customer-focused mindset with a passion for delivering exceptional service
• Ability to thrive in a fast-paced, dynamic environment
• Eagerness to learn and adapt to new challenges
• Resilient and goal-oriented approach to overcoming obstacles
• Strong organisational skills and ability to manage multiple priorities effectively