Front of House Team Leader

As a  Front of House Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.
 

Join us at Pub & Grill, where we combine the warm welcome of a cosy pub with the style and quality standards of a restaurant. Though our grill may be the star of the show, our kitchens serve up a great range of comforting classics and healthy options too. Whether stopping for a swift drink, a working lunch or a 3-course evening meal – everyone receives a warm Pub & Grill welcome when they visit us.

We’re all about rewarding our team’s hard work, that’s why…
 

You’ll receive a competitive salary, pension contribution as well as:
 

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Wage Stream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit
• Deputise for the management team and resolve any issues that arise in their absence
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift
• A positive can-do attitude and be a real team player

Main Responsibilities... 

• Effectively lead the team and retail offer within the restaurant
• Carry out accurate weekly stock take, manage orders and stock levels with agreed stock par-levels
• Create agreed and costed rotas to ensure sufficient cover of all areas of the business throughout service times
• Carryout team training and help support retail manager in supporting personal and team development
• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and efficiently.
• Serve food and beverages promptly, maintaining a high level of attention to detail.
• Handle customer complaints and resolve issues in a professional and courteous manner.
• Utilise the point-of-sale system to process orders accurately.
• Set up tables, chairs, and other dining areas before opening and arrange them appropriately.
• Clean and sanitise service areas regularly.
• Ensure the restaurants cleanliness and tidiness before, during and post service
• Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
• Assist in monitoring inventory levels and report any shortages to the management.
• Work closely with the kitchen staff to ensure timely and accurate food delivery.
• Communicate effectively with team members to ensure smooth operations.
• Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
• Adhering to dress code policies. Demonstrate excellent interpersonal skills and adaptability in a fast-paced environment.
• Assist team members when needed, such as running food or drinks to tables during busy periods.
• Maintain a positive work environment by fostering teamwork and cooperation.
• Adhere to food safety and hygiene regulations to maintain a safe environment.
• Follow proper hand hygiene procedures and maintain personal cleanliness.
• Ensure the restaurant  is compliant with health and safety standards at all times.