Employee Relations Advisor

Employee Relations Advisor 

As the Employee Relations Advisor you will act as custodian to our culture by supporting our line managers and employees throughout our business to adopt our policies and procedures consistently and fairly. This agile role works a 50:50 split between home and our Burton office.

Greene King is the country's leading pub company and Brewer, first established in 1799. At Greene King it's not just pints that we want you to pour, we want people who can share our purpose and Pour Happiness into Lives. We are on a transformational journey for both customers and colleagues which will make us the pride of British hospitality. With over 40,000 people working across our 1,600 pubs, our breweries and two support centres, a career at Greene King has no limits.

In reward for your hard work, you will receive... 

You will receive a competitive salary, pension contribution as well as: 

• 33 days Holiday – with the opportunity to buy an additional 5 days! 

• Life Assurance – up to 4 times your salary!  

• Discounted Dental & Health Insurance  

• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. 

• Free employee assistance program – mental health, well-being, financial, and Legal support because you matter!  

• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so, you can enjoy a weekend away without breaking the bank 

• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them! 

• Retail discounts – receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more… 

• The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.  

This agile role works a 50:50 split between home and our Burton office.

Your role as ER Advisor 

• Provide excellent customer service and satisfaction, providing guidance and support to line managers and employees over email, telephone, and in person for all people matters including signposting external services if required.
• Capture each query received accurately and timely on our Case Management System, providing a complete record for future reference.
• Escalate high-risk queries and/or cases to the Employee Relations Case Manager.
• Skilled in the management of absence and attendance processes
• Support the Employee Relations Case Managers to coordinate the administration behind key processes e.g., invite letters, suspension, investigation, and outcome letters that are necessary to support effective ER intervention
• Compiling a Subject Access Request (SAR) as requested by our Data Protection team, protecting the confidentiality of the subject always
• Highlighting people-related areas of risk to the company and raising awareness of issues with the line manager
• Provide training for line managers within the business on our policies, procedures, guidelines, and how to get support as part of the induction process and any ad-hoc training on specific employee relations processes e.g., long-term absence
• Administration of our internal Whistle Blowing system, escalating where appropriate
• Support project delivery as required
• Keep up to date with current and future employment legislation

What you'll bring 

• Experience in the Retail or Hospitality sectors and a good understanding of Employment relations preferable.
• Qualified or actively studying towards CIPD Level 3, although not essential as training can be provided
• Knowledge of Data Protection, GDPR, and PECR legislation
• Microsoft Office IT skills including Microsoft word, PowerPoint, Excel, and TEAMS
• GSCE English and Maths required

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