Customer Care Representative

As a Customer Care Representative, you’ll become an integral part of a dedicated team, serving as the front line of communication between Greene King and our valued customers. Taking charge of addressing inquiries, resolving concerns, and delivering tailored solutions, you’ll be a vital guardian of customer happiness.   

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as Customer Care Representative… 

• Uphold exceptional customer service levels both internally and externally.  

• Efficiently handle communications (phone and email) from both internal and external customers.  

• Oversee and resolve reported incidents via the quest system within established timelines. 

• Support with the Beer Returns process. 

• Prioritise prompt call answering and foster relationships with customers to gather feedback for continuous service improvement.  

• Greene King support agile working which means you would be welcome to work from home for up to two days per week after training. 

What you’ll bring to the Brewery..

• Motivation and drive, putting the customer first, offering practical solutions and sharing new ideas.  

• Past administrative experience with solid computer skills, especially Excel and Outlook.  

• Ability to solve problems whilst collaborating effectively with others in a team.  

• Demonstrates steady resilience and an optimistic mindset, ensuring the successful accomplishment of tasks and goals.