Customer Care Representative

As a Customer Care Representative you will manage queries resulting from Drinks Deliveries for our Retail estate, Pub Partners and Free Trade Accounts, building strong relationships and offering leading edge customer service to our customers.  

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as Customer Care Representative

• Handling inbound and outbound calls promptly and efficiently, providing exceptional customer care
• Respond to all written communications in emails, within agreed timescales
• Record details on Quest CRM system and help customers with queries
• Liaise with 3rd party contacts 

What you’ll bring… 

• Prior experience in a customer-focused or administrative role
• Computer skills, including experience in Excel and Outlook preferred 
• Collaborative teamwork expertise and problem-solving skills that align with team objectives
• Enthusiasm and keenness