Credit Controller

As a Credit Controller working on a hybrid working basis from our Bury St Edmunds offices your role will be to provide excellent customer service whilst collecting cash payments for the business. This includes the ability to work well under pressure in a changing environment as well as meeting deadlines/targets.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as a Credit Controller,

• Manage own ledger, ensuring overdue debt is chased but also escalated quickly to avoid unnecessary risk
• Collection of payments as well as allocation of cash in a timely manner
• Releasing orders within scheduled timeframes and to deadline
• Resolve disputed invoices in a timely manner to ensure collection of cash
• Liaise with the legal team on irrecoverable debt
• Day to day administration support e.g. copy invoices, statements, customer accounts etc
• Deal with telephone and email queries within SLA
• Build excellent relationships with customers as well as peers in other departments
• Encourage the use of the online platforms
• Support colleagues to help cover periodic tasks
• Communicate regularly with the Credit Manager with any credit concerns
• Excellent planning and organisational skills

What you'll bring to the role:

• Excellent customer services and administration skills
• The ability to problem solve
• Ideally some previous experience within Credit Control would be advantageous

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