Cellar Service Technician

As a Cellar Service Technician, you will be helping great people in great pubs serve great beer by maintaining and installing the dispensing equipment of brands supplied by Greene King.  Interacting with our customers to ensure their service and quality expectations are exceeded whilst demonstrating the Greene King values.

Ensuring Greene King policies and procedures are followed, particularly those relating to health & safety. Ensure the accuracy of all stock recordings and that all stock transactions are processed correctly and in a timely manner.

This is a field based role covering in the South East Region, Chelmsford, Southend, Maldon, Canvey Island, Billericay, Basildon etc.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, company vehicle, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – Who do you know who could be interested in a new role? When they are placed, you could receive up to £1,000 for referring them!
• Wage Stream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as Cellar Service Technician 

•  Work within a given area and beyond to ensure all services and installations are completed within Service Level Agreements set and ensuring targets are maintained.
• Organise and plan own workload within an area liaising with customers and ensuring stock and equipment are in place.
• Responsible for the organisation of all appointments with direct communication with customers and sales teams.
• Cover and support other team members to ensure work is completed in-house and within targets set.
• Install brands to dispense and industry standards.
• Provide customer support with dispense issues.
• Manage and maintain stock in vans and at store locations (PUP), ensuring stocktakes are completed, stock/equipment issued correctly to a job and receipted correctly on the system.

What you’ll bring… 

• Previous experience in a service-based technical environment
• Level 2 Technical Certificate in Cellar Service installation and maintenance NCCSIM
• Proven knowledge of the Technical Services / Drinks Industry
• Customer Service / Field based experience
• Mainframe and PC experience with good analytical skills
• Food Safety and Health & Safety Basic Qualifications