Cellar Service Team Member
Great news! We will let you know when a new job like this has been added!
Job description
As a Cellar Service Team Member, you will provide exceptional service experience to our customers when contact is made through the contact centre to advise of a challenge or breakdown of their beer dispense equipment. You will support to ensure great people in great pubs serve great beer.
Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
Refer a friend – if you follow our refer a friend scheme and your referral is successfully hired, you will receive a generous bonus!
Wagestream – access your wage before payday for when life happens.
Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Your role as a Cellar Service Team Member
Provide technical guidance for beer dispensing equipment faults, empowering customers with self-help solutions.
Exceed department-defined targets through dedicated efforts whilst creating outstanding service experience for customers.
Expand your knowledge of beer dispensing equipment and efficiently allocate reactive maintenance tasks for Greene King technicians.
Build robust inter-departmental and Greene King-wide connections whilst enhancing teamwork.
Booking important planned maintenance, site upgrades and cellar repairs to ensure all of our pubs are pouring the perfect Greene King beer.
What you’ll bring…
A natural ability to connect with others in a meaningful way, fostering relationships that lead to accurate analysis and trend spotting.
Excellent written and verbal communication skills to effectively convey tasks and issues.
A goal-driven mindset with genuine enthusiasm actively striving for excellence by taking proactive actions to achieve targets.
Resilience and optimism with genuine care for customers and outcomes.
Great news! We will let you know when a new job like this has been added!
LIFE AT GREENE KING
What is it really like to work here...
Customers visit our pubs, restaurants, and hotels to enjoy memorable and fun experiences. This is no different for our teams who love the lively atmosphere and social nature of the work – whether it's chatting with regulars at the bar, serving up delicious dining experiences...
Find our moreEveryday Inclusion
At Greene King we're setting the bar for Inclusion & Diversity. We are on a journey towards Everyday Inclusion where everyone feels welcome, can thrive and truly belong.
With external commitments like the Valuable 500, our Calling Time on Racism manifesto and community partnerships.
We have a clear plan based on education, awareness and activity that's already making an impact. We value the diversity of our people and are working to increase this, by joining us on this journey you can help us to shape our future inclusive culture..
Similar jobs
Salary
Competitive Salary
Location
Abbot House
Business Area
Maintenance Services
Brand
Greene King Corporate - BRA_001
Hours
Full time
Description
Your role as Installation Coordinator Provide an exceptional Service experience for your customerReaching and exceeding targets as defined by the departmentAnswering telephone queries and establish fa
Reference
005088b7-0ded-428c-a45e-065be075681a
Expiry Date
01/01/0001
Author
Charlotte Insley (She/Her)Author
Charlotte Insley (She/Her)