Company Description
We are opening our first single largest investment hotel which will be a flagship for our evolving brand, and we have a rare opportunity for a seasoned Guest Experience Manager to join us and be part of creating our new future in a stunning South Coast seafront location, only a stone’s throw from Brighton.
We are creating our new boutique hotel brand that does things differently: inviting our guests to explore the surrounding neighbourhood, discovering the stories of its people, savouring its food and flavours and taking in every delightful detail.
Backed by one of the UK’s leading hospitality companies, we blend centuries of industry know-how with thoughtful gestures, stylish details and a fresh approach to dining, creating the perfect place to recharge, relax and connect. Our multi-year development plan will see us transform a portfolio of properties into unique, design-led hotels across the country, providing a luxurious setting for guests and locals alike.
https://www.thewhitehorseshotel-rottingdean.co.uk/
https://www.everlyhotelscollection.co.uk/
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
- Be part of an exciting new Hotel Brand Journey, develop your career and be part of something truly exceptional
- Bespoke training and apprenticeship opportunities
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
- Wage Stream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Job Description
Guest Experience/Reception Manager
As a Guest Experience Manager, your commitment to exceptional service coupled with your passion for guest experience is key. With a keen focus on personalised service, and efficient team leadership, you’ll be an integral leader in creating excellent stays.
What you’ll do as a Guest Experience Manager…
- Oversee and manage reception, budgeting, expenses, revenue opportunities, and guest transactions to ensure financial health and maximize profitability.
- Act as the face and brand ambassador for the hotel and ensure your team do the same
- Ensure a seamless guest experience by providing personalized service, coordinating with hotel departments for prompt request fulfilment, and proactively enhancing the overall stay.
- Supervise, train, and motivate your team for exceptional service, and help create a positive working environment to consistently exceed guest expectations.
- Collaborate with various hotel departments and liaise with external vendors to ensure timely service delivery.
- Efficiently manage the reception area, implementing streamlined procedures to monitor room availability, reservations and guest requests to meet guest requirements.
What you’ll bring…
- Excellent communication skills engaging effectively with guests, team members, and stakeholders offering a role model service, consistent to high standards.
- Strong leadership and team management abilities, with a record of developing high-performing teams.
- Exceptional organisational and multitasking skills to prioritise tasks and problem-solving in a fast-paced environment.
- Experience within the hospitality industry, demonstrating a passion for hotels and restaurants with knowledge of local attractions to deliver excellent guest experiences.
- Proficient in using hotel property management systems.
#LI-TR1 #venturehotels
