Digital Product Owner - Loyalty

As a Digital Product Owener - Loyalty this is a new hybrid working role from our Burton offices and an amazing opportunity to help create and deliver the product strategy for Greene King’s Loyalty programme. As Product Owner for Loyalty, you will be key in supporting our Loyalty project and helping define the future ambitions in the loyalty space developing it across our digital products.

We believe Digital will enable us to deliver a step change in the pub experience. We obsess over building best in class user and customer experiences across our digital products and programmes.  We will live up to being the pride of British hospitality by making sure we deliver digital products that fit in to our physical experiences seamlessly; and to ensure our customers come back time and time again.

This role will play a key part in our growing digital product teams and will be fundamental in helping to transform and mature the digital product function within Greene King. The product owner will be responsible for the development of the loyalty experiences within our digital products with a focus on App and Customer Engagement Solutions and its strategic roadmap.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could be eligible to receive £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

**Please note this is a 6 Month FTC**

Your role as a Digital Product Owner - Loyalty.... 

• Responsible for the development of the loyalty programme across our digital products
• Own and manage the product backlog, including requirements, definition and refinement of user stories, sprint planning, and other agile ceremonies
• Translate high-level product roadmap into achievable product backlog items across multiple digital products
• Provide insight for defining and planning the overall Product Roadmap based on specialised knowledge in your area
• Design and develop new experiences and opportunities that improve UX and deliver increased revenue
• Deliver new features and enhancements that support business and user needs
• Drive performance of your product KPIs and test and optimise
• Collaborate and engage stakeholders across different business areas
• Use data and customer insight to inform the decision-making process

What you will bring......

• Experience working within an agile, scrum environment in digital product development
• Experience writing detailed User Stories, Acceptance Criteria, etc.
• Experience working with and developing consumer-facing digital technologies, such as apps and/or websites, ideally in a retail, hospitality, leisure, travel, or equivalent environment.
• Exceptional business analysis skills, able to analyse and map complex business and systems processes and develop effective solutions to customer, business and technical challenges.
• Strong stakeholder engagement, able to develop trusted working relationships across business boundaries

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