Retail Systems Support Analyst

This role is Professional (PT) salary band

The Retail Systems Support Analyst is responsible for the effective administration and operation of the Retail systems within Greene King's retail estate. This includes ensuring the accuracy and integrity of data, supporting menu changes, promotions, and price changes, and facilitating ongoing data changes with no impact on pub teams or customers.  

The Retail Systems Support Analyst role reports into the Retail Systems Manager. 

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

We’re all about rewarding our teams hard work, that’s why… 

You’ll receive a competitive salary, pension contribution as well as: 

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.   
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. 
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!  
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank. 
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive up to £1,000 for referring them! 
• Wage Stream – access your wage before payday for when life happens.  
• Retail discounts – receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more… 

In your role as Retail Support Systems Analyst, you will…

• Deliver a successful transition of data onto tills and other retail systems, supporting the business in menu changes, promotions and price changes
• Manage and prioritise workload ensuring 100% success rate on meeting deadlines
• Establish good relationships with key stakeholders, especially Food and Marketing Teams, to ensure that the Retail Systems team supports the delivery of key business initiatives within required timescales
• Support the delivery of acquisitions and new IT initiatives and integrations to the business through the delivery and build of data
• Resolve issues and service calls raised to business SLA thereby ensuring minimum impact to Customer
• Act as a BA to perform detailed analysis of complex business process requirements and provide appropriate system solutions
• Some travel may be required to meet key stakeholders and visit pubs
• Some evening and weekend work may be required to support the business

What you'll bring…

• Attention to detail and following quality assurance procedures to ensure “right first time” delivery to the Retail System solutions
• Experience in a similar role or proven experience in the pub, restaurant, hotel or other hospitality role would be advantageous
• Good knowledge of Excel would be advantageous

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