Copy of People Advisor ERA (12 month FTC X3)

The ER Advisor purpose is to provide first line advice, supporting GK managers, team members and other stakeholders regarding ER policies and process resolving issues or questions in the first instance wherever possible. - Empowering our teams to do the right thing.

Bury St Edmunds or Burton on Trent – Hybrid

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Your role as People Advisor ERA (12 month FTC)

• The Key relationships will primarily be within the HR function but will also include a wider stakeholder population within our corporate and retail operations.
• Establish and set up a case by capturing vital details on the Case Management System (CMS).
• Managing and handling incoming and outbound calls and emails from our stake holders, ensuing clear concise communication to the caller.
• Networking – proactively build relationships around the business to stay informed and understand business needs
• Supporting operational teams with letters (checking of and distribution), and other day-to-day administration within the ER department.
• Supporting with TUPE administration
• Ensure accurate and timely processing of transactions and collaborate with other teams to ensure seamless delivery of services.
• Continuously evaluate and improve processes and procedures to ensure efficiency and effectiveness.
• Provide support and guidance to employees on policies, procedures, and programs.
• Develop and deliver metrics and reporting to measure and monitor the effectiveness of the team and identify opportunities for improvement.
• Act as point of escalation for complex queries
• Working with the communications Team to ensure all internal communications and platforms (i.e. the Vault) is correct and user friendly.
• Ensure compliance & best practice is applied in all ER administration.

What you’ll bring… 

• Knowledge of HR people practices and processes, including but not exhaustive, payroll, HR compliance.
• Knowledge of HR software, Workday HCM would be advantageous.
• Knowledge of GDPR processes.
• Proficient in Microsoft office.
• Data Management, with strong excel skills.
• Experience of delivering and managing operational teams across corporate functions.
• Good at prioritisation manages own workload taking accountability and responsibility for completion