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Customer Support Analyst FTC (12 mth)

Bury St. Edmunds

Customer Support Analyst (FTC 12 mths)

Abbot House, Westgate St, BSE, IP33 1QT

Role Purpose

We are currently looking to recruit a Customer Support Analyst on a 12 month contract. This is a fantastic opportunity to gain experience working within our IT department supporting our Single Sign On Application (Okta), assisting with the day to day support & administration. Full training will be provided to the successful applicant.


*Act as first line support on the Single Sign On Helpdesk in respect of all queries and issues raised by users.
*Respond to those matters promptly and appropriately, including escalating as necessary.
*Ensure that all support issues are fully understood, managed and resolved within our agreed SLA.
*Ensure the local operation of the Single Sign On Application and the supporting processes comply at all times with the requirements of the Data Protection Act and GDPR.

Skills & Experience

*Excellent MS Office - Excel/Word/Power Point Experience
*Previous customer service experience
*Strong communication and interpersonal skills with high standards of customer service
*Strong organisational skills and ability to work to deadlines
*Effective influencing skills
*Self starter with the ability to take ownership
*Ability to work in a team environment
*High level of accuracy with attention to detail
*A "can do" attitude

Who are we?

At Greene King we are proud to be the country's leading pub retailer and brewer, running over 3000 pubs, restaurants and hotels in towns, villages and high streets across the England, Wales & Scotland.

What's it like to work with us?

It's our people that make us an incredible place to work. We have been through some changes, everything we do is underpinned by giving our teams the freedom to be themselves and own their success.

We care about embracing individuality and each other - Our pubs, Our environment, Our community and Our customers are the heart of Our Greene King.

We take ownership and give freedom to succeed - You will make great things happen and own the outcome, we encourage you to embrace and unleash your potential by thinking differently and doing the right thing.

We win, learn and celebrate together - Be ready to learn to learn from your mistakes but also to win and celebrate success as an individual and with your team

What you can expect from us?

  • Competitive salary and pension contribution scheme
  • Up to 33% discount across all our sites for you and your friends and family
  • 33 days holiday (including bank holidays) and the opportunity to buy additional days.
  • Free onsite parking
  • An employee advice and guidance service and the healthcare service, Best Doctors.
  • As one of the industry's leading apprenticeship providers, we can offer training and development at any stage of your career, whatever step you decide to take

If this sounds like it could be you, then please apply!

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