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Central Reservations Representative

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Bury St Edmunds

Central Reservations Representative

Abbot House, Westgate St, BSE, IP33 1QT

Role Purpose

The role of Central Reservations Representative role is to process hotel room and table reservations accurately and upsell where possible in order to achieve targets whilst maintaining a high level of customer service both internally and externally.

This role is full time 36.25 hours per week and some weekend work will be required. Greene King support agile working and as such you are welcome to work from home 2 days a week after training.

Key Responsibilities

  • Take and action incoming calls in a friendly, efficient and timely manner using the appropriate greeting. Maximise bookings on each call
  • To achieve individual conversion and upsell targets
  • To achieve the teams telephone response targets
  • Avoid being on `Not Ready` or logged out at inappropriate times ( ie few Agents available or more than 1 person on 'not ready')
  • Complete the daily admin tasks
  • Offer a high level of Customer Service

About you

  • Previous experience in a customer focused or administrative role
  • Good computer skills including Excel and outlook
  • Cooperative and works well with other team members
  • Solves problems in alignment with team goals
  • Has a positive outlook and is prepared to take action
  • Shows resilience and will see things through, optimistic
  • Customer centric - voices ideas and builds effective but simple solutions
  • Shows energy and motivation to succeed
  • Genuinely cares about customers and the outcomes - agile and responsive

We will shortlisting applications as we go so please apply at your earliest convenience to avoid disappointment.

What you can expect from us?

  • Competitive salary and pension contribution scheme
  • Private Medical insurance
  • Discounted Health Screening
  • Option to purchase discounted Dental Insurance
  • Life Assurance
  • 33% discount for you on food and drinks across all our managed sites and 15% for your friends and family
  • 50% discount for you at Greene King Hotels/Inns and 25% discount for your friends and family
  • Access to company perks portal for regular retailer discounts
  • 33 days holiday (including bank holidays) and the opportunity to buy 5 additional days
  • Free onsite parking

Reference Code req9409