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Applications Support Analyst

Bury St. Edmunds

Applications Support Analyst

Full-time, permanent position Monday - Friday 9:00 am - 5:15pm

Bury St Edmunds, IP33 1QT

We are looking for a Applications Support Analyst to join our team to assist with the day to day maintenance and systems administration for our various core business applications.

This role is part of a team of 4, based in Bury St Edmunds; looking after various system users across the UK. This team play a vital part to support our users, sitting within the wider IT team.

Key tasks:
Ensure that all issues are fully understood, managed and resolved within our SLAs.
Identify areas of improvement and lead activities that will increase the team's performance and provide a better service.
Work with all IT teams to resolve issues/risks in the end to end solution.
Work with and manage 3rd party suppliers to identify and resolve issues/risks in a timely fashion.
Support change, incident and problem management processes and group wide user communications.
On-call out of hours assistance required as part of an agreed rota.
Ensure clear documentation is created and maintained as required.

Skills / experience required:

Eager to learn
Experience in a similar environment
Great communication skills
Strong organisational and prioritisation skills and ability to work to deadlines.
Effective influencing skills.
Self-starter with the ability to take ownership.
Ability to work in a team environment.
High level of accuracy with attention to detail.
A "can do" attitude.
Flexible working ethos to meet the demands of the job.
System 21 Aurora or similar ERP knowledge
EDI knowledge
Previous experience of IBM SQL
Indigo iWMS Warehouse Management Systems.
Microsoft Dynamics CRM knowledge from a support perspective (cross training will be available).
Trusted Link/Biz Connect

What can we offer you?
Competitive salary
33% Greene King Discount on food and drink in our managed pubs
25% discount for 5 of your Friends & Family
Wide range of employee benefits (pension, dental, share save, free refreshments, on site cafe)
Excellent Training and Career Progression opportunities
25 days holiday each year pro rata (Not including bank holidays).
Free onsite parking

We are the country's leading pub retailer and brewer, running over 3,000 pubs, restaurants and hotels in towns, villages and city-centre high streets across England, Wales and Scotland.
So what is it like to work here?
We work behind the scenes to guarantee the smooth operation of our pubs, restaurants, hotels and breweries. With around 44,000 people all across the UK who rely on us for guidance and support. Making sure we deliver this to a business as large and fast-paced as Greene King isn't always easy, but with the right attitude and an unyielding commitment to our customers, anything is possible.
We pull together to get things done and work hard to motivate and support each other to do well as one team. We believe in celebrating successes and recognising others for what we do, ask any one of our employees and they will say they are proud to be part of Greene King.

Other Information
Greene King Locals
Reference Code req3618